Privacy policy

Last updated: August 18th, 2025

Levitate (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws.

By using our website, www.levitatefoods.ca, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you visit or interact with our website:

  • Personal Information: Name, email address, shipping/billing address, phone number, and payment details (when you make a purchase or contact us).
  • Non-Personal Information: Browser type, device data, IP address, pages visited, and interactions with our site.
  • Cookies & Tracking: We may use cookies or similar technologies to improve site performance, analyze usage, and provide personalized experiences.

2. How We Use Your Information

We collect and use your information for purposes including:

  • Processing and fulfilling your orders.
  • Communicating with you about your purchases or inquiries.
  • Sending you marketing emails or newsletters (only with your express consent, per Canada’s Anti-Spam Legislation).
  • Improving our website, products, and customer service.
  • Complying with legal or regulatory requirements.

3. Consent

By providing personal information, you consent to our collection, use, and disclosure of it for the stated purposes.

  • You may withdraw consent at any time by contacting us (see Section 9).
  • Withdrawal of consent may limit our ability to provide certain services (e.g., processing orders).

4. Disclosure of Information

We do not sell or rent your personal information. We may disclose information:

  • To service providers (e.g., payment processors, shipping carriers) who help us operate our business.
  • When required by law, regulation, subpoena, or court order.
  • If our business undergoes a merger, acquisition, or sale of assets.
  • Outside Canada: Some service providers may process data outside of Canada. Your information may be subject to foreign laws in those jurisdictions.

5. Data Retention

We keep personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once no longer needed, information will be securely deleted or anonymized.

6. Data Security

We use reasonable technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the Internet or electronic storage is completely secure.

7. Your Rights

Under Canadian privacy laws, you have the right to:

  • Access the personal information we hold about you.
  • Request corrections to inaccurate or incomplete information.
  • Withdraw consent for future use of your information (subject to legal or contractual restrictions).

To exercise these rights, please contact us (see Section 9).

8. Children’s Privacy

Our website and products are not directed to children under 13. We do not knowingly collect personal information from children.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact our Privacy Officer:

adrienne@levitatefoods.ca | Toronto, ON

10. Updates to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with the “Last updated” date updated.